"Err whoops" is probably the best way to start this off. My websites have essentially no customer support, it is not a fact I am proud of but it is true. I don't make enough money to quit my day job and work full time on the site, let alone employ a CS team. That being said I do get about one enquiry a week which generally I reply to and I have a few processes built to help me run through all the cocktails added and vet them. I kinda expected the same level of support would be needed for my facebook application. Boy was I wrong:
I am daily receiving about 10-20 enquiries/feedback points/general CS issues for my app (and this is with only 1week of signed up users - 7000). This is great and I want it to continue. It means my app will be better and better as I implement what is asked for enough (and do so thoughtfully and well). Heck I use my own app a lot so it'd be nice to make it better. I do however have a day job and keeping on top of this as well as a HUGELY busy week at work leading up to eBay Dev Con and eBay Live 07 is pretty tough. Those of you looking for application improvements trust me they are coming but bear with me while I get over the hump of the next week!